Erkin Mercan
☾

Experience & Education

My education and work history

Education

  1. 01 February 2023 — Present

    WSB University

    Master of Arts in International Business

    Kraków, Poland. Coursework included international trade, global strategy, and cross-cultural management. Thesis on "Analysis of Türkiye's Trade Relations with China".

  2. 01 September 2017 — 31 August 2022

    Bartin University

    Bachelor of Science in Management Information Systems (GPA: 3.28/4.00)

    Türkiye. Relevant experience in club leadership and MIS coursework in databases and systems analysis.

Experience

  1. 01 February 2026 — Present

    TP (Teleperformance)

    Customer Support Agent · Kraków, Poland

    Delivered empathetic, high-quality customer support in Turkish to maximize satisfaction scores. Resolved complex technical and billing issues by leveraging structured analytical workflows. Prioritized critical tasks and customer requests based on urgency to optimize daily efficiency.

  2. 01 May 2023 — 31 January 2025

    Safkan Cooling Systems

    Webmaster · Istanbul, Türkiye

    Improved site speed by 30% using caching and image optimization in WordPress. Increased traffic and CTR by 25% through SEO and Google Analytics. Redesigned UI, boosting engagement by 40% and reducing bounce rate by 25%.

  3. 01 December 2022 — 31 January 2023

    Turkish Radio Amateurs Association (TRAC), Denizli Branch

    Branch Head · Denizli, Türkiye

    Acted as liaison between national headquarters and local members. Organized regional events and workshops for amateur radio operators. Participated in official disaster communication meetings with public institutions.

  4. 01 June 2020 — 30 April 2021

    Voyant Smart Software and Trading

    Game Tester · Istanbul, Türkiye

    Conducted mobile game testing on iOS and Android; identified bugs and compatibility issues. Reduced post-release bugs by 20% by reporting errors with clear documentation and data-driven insights. Collaborated with developers to resolve key issues; decreased bug resolution time by 25%.

  5. 01 January 2018 — 01 June 2022

    Bartin University Esports & Game Development Club

    Founder & President

    Founded and led the club, organizing events and promoting digital creativity.